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Austin Henderson
Pitney Bowes, USA

James A. Euchner
Pitney Bowes, USA

Important Dates:
  • 14 July 2005: Last date to request a mentor for Experience Reports
  • 14 October 2005, 5:00 PM (1700) PDT: Submissions due for Panels, Experience Reports and novel formats.
  • Week of 16 December 2005: Notification of acceptance for 14 October submissions.
  • 13 January 2006, 5:00 PM (1700) PDT: SIG proposals due.
  • Week of 6 February 2006: Notification of acceptance for SIGs.
  • 17 February 2006: Final camera ready copy due.
Additional Information: Message from Austin and Jim, Management Community Co-Chairs:
There is significant frustration among business leaders and CIOs concerning the success of their systems in the field. There is an equal frustration among HCI professionals at the marginalized role that usability often plays in systems development efforts. These frustrations are, to a large extent, two sides of the same coin. The CHI Management Community will explore the reasons that HCI has little influence (as a rule) among decision makers responsible for internal systems design. We will discuss strategies for making the business case for investment in HCI; case studies of HCI benefits; issues with integrating HCI into traditional program management; and probe why, despite progress in both technology and techniques, the problem persists.

Whether you manage development projects, make decisions regarding investment in such projects, contribute to them as an HCI professional, or manage an HCI group, the topics we discuss will be of interest to you. This community is committed to creating systems in business that engage the commitment and intelligence of people at work. We need your enthusiasm, ideas and energy to make this happen.

For useful and usable products to reach customers and users, businesses must develop them. In practice, this means that managers in a number of roles must address and engage HCI issues as part of their business-creation activities. For example:
  • senior management must make the investments to augment or even create the businesses based on these products
  • development managers must create environments in which user-centered development can take place, whether provided by their own groups, or through outsourced developers in design departments, contractors, or consultants.
  • managers of HCI design departments, and of design consultancies must promote HCI perspectives in the work of their clients (the developers)

The goals of the CHI management community are to:
  • provide settings for managers and those interested in management to come together to focus on HCI-related issues of particular interest and concern to them
  • share our management experiences as a base for grounding our discussions
  • understand issues, including leadership, resourcing, ownership, preserving vision, the processes of integrating HCI in product innovation, definition and development
  • explore solutions and difficulties with solutions, novel ideas, plans and strategies
  • share how these issues vary across levels of business, types of institutions and cultures of the world
  • discuss principles and foundations of management in the HCI context

We expect that there will be many links with themes and activities offered by the other CHI communities participating in this conference. We strongly encourage you to submit multi-community proposals that look at HCI management in the context of design, education, engineering, research, or usability.

Types of submissions
The CHI management community invites submissions for panels, special interest groups (SIGs), and experience reports. We also encourage you to submit, to the appropriate venue, research papers, CHI notes, Works-in-Progress, workshops, and proposals for courses that are relevant to management of HCI. In addition, the chairs welcome proposals for other events that serve the goals of the management community, (e.g., roundtables, debates, discussions); we will work with submitters to shape these novel proposals into activities that will advance exchanges and understanding within the community.

The descriptions below outline the key characteristics of each type of community submission.

Panels are an exciting format for encouraging thoughtful and provocative discussion about issues that impact HCI management. If the topic can be considered from several different perspectives, it may make a good panel topic. For a panel to be exciting, panelists must take different positions. Some HCI management topics that might make compelling panel discussions include:

Business matters:
  • Making the case for user-centered in product development; the role of HCI in product development
  • User value as an essential part of the business case
  • What the C-suite needs to know about HCI

Context matters:
  • International perspectives on HCI management - how HCI is managed in countries around the world.
  • Legal constraints on managing worldwide
  • The future of HCI management

Practice matters:
  • Developing senior management to be HCI aware
  • Managing a mix of different disciplines (computer science, information/library science, human factors, psychology, design)
  • Managing consultants; outsourcing HCI; managing iterative development

Special Interest Groups (SIG)
Special interest groups provide an opportunity for those who share a particular interest to come together to explore ideas. They can take many forms. They can be discussions, planned presentations, question and answer sessions. Special Interest Groups offer an excellent way for bringing together groups of HCI managers. Some possible SIG topics are:
  • HCI management in a particular county or market.
  • Use of particular management tools and techniques
  • HCI and Six Sigma

Experience Reports
Experience reports provide an opportunity for presenting the practical realities of management from which you gained new insights, developed new techniques, or explored a creative approach to HCI management.

Novel formats
Remember, we are open to other ideas as well. If you feel your work would be of interest to the CHI management community, but does not fit any of the mentioned formats, please contact us at chi2006-mgt@acm.org to discuss the best way to submit and present your work.

CHI 2006 will try to provide mentors for individuals planning to submit an Experience Report. Please see Mentoring for more information. The deadline to request a mentor is 14 July 2005.

Review Criteria
The most fundamental review criteria will be whether the submission will help managers in their mission to manage around HCI. The help might be in the form of new ideas, or integration and comparison of ideas, or in what works / does not work based on experience or experiments. The individual submission categories have additional review criteria (which you can find in the description of each category).

Preparing your submission
Please see the pages on Panels, SIGs, and Experience Reports for detailed information on what information is needed for each type of submission. All community submissions will use the Conference Extended Abstracts Publication Format. Submissions for Panels and novel formats are to be sent to chi2006-mgt@acm.org no later than 14 October 2005, 5:00 PM (1700) PDT. Submissions to Experience Reports are to be uploaded to the CHI 2006 submission website by the same deadline. SIG proposals should be sent to chi2006-mgt@acm.org by 13 January 2006, 5:00 PM (1700) PST. Submissions arriving after the deadline will not be considered.

Upon Acceptance
You will be notified of the acceptance or rejection of your submission the week of 16 December 2005, except for SIGs for which you will be notifed the week of 28 February 2006. Accepted submissions will be published in the conference Extended Abstracts. The contact person will receive instructions for preparing the final version of the extended abstract and other information about presentation logistics.

Management Community Submission Checklist
  • Read all the above material and the Call for Participation section for the particular category you are submitting to (Panels, SIGs, or Experience Reports).
  • If you are submitting something in a novel presentation format, contact the Management Chairs (chi2006-mgt@acm.org) well before the 14 October 2005 deadline.
  • Prepare a submission in the format required by your submission category using the Conference Extended Abstracts Format.
  • Create a PDF file of your submission and test that your PDF file prints correctly.
  • E-mail your Panel or novel submission to chi2006-mgt@acm.org no later than 14 October 2005, 5:00 PM (1700) PDT.
  • updated Submit your Experience Report to the CHI 2006 submission web site under the appropriately named venue no later than 14 October 2005, 5:00 PM (1700) PDT.
  • Email your SIG proposal to chi2006-mgt@acm.org no later than 13 January 2006, 5:00 PM (1700) PST.