25 April 2006
16:30 - 18:00

Service Innovation and Design

This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to IT services.
Jeanette Blomberg
Shelley Evenson
Ryan Armbruster
Mark Jones
Mary Jo Bitner
Terry Winograd

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